Last updated on December 27, 2018
This book is for you, who want to work to make digital environments more useful in helping us work and solve problems together, either as a user or designer.
I only have pieces of advice for the liquid information systems designer:
1) Take ownership of the problem, not the solution. Focus on the actual use. What does the user need to accomplish, not just in detail but also in terms of the bigger picture? Try not to hold on to pet solutions.
2) Assume you are wrong. Always. Learn what you can, question it, talk to people in different fields, never forgetting actual users. Question your assumptions and their assumptions.
The goal is to help knowledge workers understand the world and communicate what they learn clearly. That’s really the heart of it.
The liquid approach will hopefully be useful to those who design Customer Relationship Management (CRM) and other knowledge augmentation systems for large companies where the whole systems are integrated and controlled. However, half of workers are employed by small companies (as defined by companies employing under 500 people in the United States (web.sba.gov/faqs) and these people cannot be expected to have the support of a knowledge work focused IT department. Innovation happens at the edge. Be the edge.
“The voyage of discovery is not in seeking new landscapes but in having new eyes.”